Refunds
Refund Policy · Tapebook, the trading journal
Last updated: 28 October 2026 · Polski
Tapebook, the trading journal, is made and provided by Northern Lights Tomasz Krygowski, trading as Dojiwave ("we"), and sold by Paddle.com, our reseller and Merchant of Record. Paddle processes every refund. This policy adds how we help you; it doesn't limit your rights under Paddle's Buyer Terms, Paddle's Refund Policy or consumer law.
The first 14 days
If you are a consumer in the European Union and ask for a refund within 14 days of your first payment, write to[email protected] and tell us the e-mail address of your account. We'll ask Paddle to refund the full amount, and we won't ask you why.
Withdrawal and immediate access
When you subscribe, you can use Tapebook as soon as your payment goes through. Refund and withdrawal rights are governed by Paddle's Buyer Terms, Paddle's Refund Policy and applicable consumer law.
If Tapebook doesn't work as it should
If Tapebook lacks the features or compatibility described for it, or otherwise doesn't conform to our contract, write to[email protected]. If we can't bring it into conformity within 14 days, we'll ask Paddle to refund the period you paid for. This doesn't replace your other rights under consumer law (see our Terms, section 15).
Renewals
Each renewal is a new payment for a new period, and you can cancel before it at any time (see our Terms, section 6). Whether a renewal can be refunded is governed by Paddle's Buyer Terms, Paddle's Refund Policy and applicable consumer law.
If your access ends early
If you delete your account, or we end your access under our Terms, before the end of the period you paid for, write to[email protected] and we'll ask Paddle to refund the unused part of that period. If you only cancel, your access stays until the end of the period and nothing is refunded for it under this section.
After a refund
Your paid access for that period ends. Your journal stays yours: your account switches to read-only, so you can still sign in, open everything and download your journal. We keep it for 90 days and e-mail you before we delete it, as in our Terms, section 8.
Before you subscribe
You can create an account and look around Tapebook with example data before you subscribe.
This policy is also available in Polish.